We are committed to providing you with the best shopping experience and stand by the quality of our products. If for any reason you are not completely satisfied with your purchase, we offer a comprehensive 30-day return and refund policy. Please read the following guidelines to understand our process:
Returns
30-day Return Window: You have 30 days from the date of delivery to initiate a return for any item bought from Oligm. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Return Authorization: Before returning any product, please contact our customer support team to request a Return Merchandise Authorization (RMA) number. You can reach out to our support team via our Contact Us page or at [email protected]. Include your order number, a detailed reason for the return, and any relevant photos.
Return Shipping: Customers are responsible for the return shipping costs, except in cases of defective or damaged products. We recommend using a trackable shipping service to ensure your return arrives safely.
Inspection: Once we receive your returned item, it will be inspected to ensure it meets our return criteria. Please allow 5 to 7 business days for this process
Refund: If the returned item meets our requirements, we will process a refund to your original payment method. The refund amount will be for the product’s purchase price, excluding any original shipping fees.
Exchanges
Unfortunately, we do not offer direct exchange of products. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Damaged or Defective Products
If you receive a damaged or defective item, please contact our customer support team within 7 days of delivery. We will provide instructions for returning the item and may offer a replacement or full refund, including return shipping costs.
Non-Returnable Items
Certain items are not eligible for return, including gift cards, downloadable software, and products that have been personalized or modified to your specifications.
Contact us
If you have any questions or need assistance with the return process, please don’t hesitate to reach out to our customer support team. We’re here to help you make your return experience as smooth as possible.
Policy Updates
Oligm reserves the right to make changes to this Refund and Return Policy at any time. Any updates will be posted on our website, and the revised policy will apply to all purchases made after the update date.
We thank you for choosing Oligm for your premium overcoat needs. Your satisfaction is our priority, and we are dedicated to ensuring that your shopping experience is enjoyable and worry-free.
Feel Free To Communicate With Us
Store Name: Oligm
Store Mail: [email protected]
Store Number: +49 1521 3484530
Store Address: Gabriele-Tergit-Promenade 11, 10963 Berlin, Germany